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How royal55 Handles Your Personal Information

When you open an account with us, we collect certain personal details to keep your wallet and account secure.

Account data protectionJazzCash, Easypaisa & Raast payment dataCookie controlsYour right to access or delete dataPakistan-eligible regions only
royal55 How royal55 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right first stop. Reach us through any of the channels below and mention that your query is a data or privacy request so it reaches the right person without delay.

Live Chat Start a live chat session from your account dashboard. Mention 'privacy request' at the start so the agent can route your query directly to the data team.
Email Support Send your request to our support email address found in your account settings. Include your registered contact number so we can verify your identity before actioning anything.
Account Help Centre The Help Centre inside your account lists the specific form for data access and deletion requests. Submitting through the form creates a reference number for tracking.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Holding your data carefully is not optional for us — it is part of how the account relationship works. Below are the four areas we focus on: how data is secured in transit, how long we keep different types of records, what cookies do on your session, and how you can request changes to what we hold on you.

Encryption in Transit

All data exchanged between your device and our servers is encrypted using SSL. This applies to login, account updates, and every deposit confirmation from JazzCash, Easypaisa, or Raast.

Retention Periods

Account and transaction records are kept for as long as your account is active and for a further period required by applicable financial regulations. You can request deletion of non-essential data at any time.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies track page visits in aggregate only — no individual browsing history is sold or shared.

Your Access Rights

You can request a full export of the personal data we hold, ask us to correct inaccurate records, or close your account and request deletion via the Help Centre form inside your account settings.

Common Questions About Your Data at royal55

These are the questions we hear most often when it comes to data handling, account privacy, and your rights. If yours is not listed here, raise it through live chat or the Help Centre form.

We collect your name, mobile number, email address, and the payment method you link — such as JazzCash, Easypaisa, or Raast. Device and session identifiers are also logged to secure your account.

No. Your wallet PIN never passes through our system. When you complete a JazzCash or Easypaisa deposit, the authentication happens inside the payment provider's own app, not on our side.

Yes. Submit a deletion request through the Help Centre form in your account settings. We will remove non-essential data promptly, though some transaction records must be retained under applicable financial regulations.

Send a data access request via email or the Help Centre form. Include your registered mobile number so we can verify your identity. We will prepare and send your data export within a reasonable period.

We do not sell your personal data. We share only what is necessary with payment processors like JazzCash, Easypaisa, and Raast to complete transactions, and with fraud-detection services to protect your account.

You can adjust cookie preferences through your browser settings at any time. Disabling analytics cookies does not affect your ability to log in or use your account wallet and payment methods.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.